AUSTRALIAN ORDERS

Billi Krystal send all domestic parcels via registered Australia Post and Sendle.

Free standard shipping throughout Australia on all orders over $100.

Standard shipping $12.95 please allow 2-7 business days

Express Shipping $19.95 please allow 2-3 business days

We endeavour to ship your package within 24 hours of receiving your order. All orders received over a weekend will be processed the following Monday. All orders received on a public holiday will be processed the next business day.

Please ensure you have entered the correct contact and shipping address details, as Billi Krystal takes no responsibility for goods sent to incorrect addresses. We will however replace or refund the item if we have addressed the delivery incorrectly.

Once your order has been dispatched you will receive email notification with tracking details.

Billi Krystal does not accept responsibility for delays, timings and losses with Australia Post and shipping providers.

If you require assistance with any shipping queries, please contact us at  hello@billikrystal.com with your order number in the subject line.

• We ship using recycled shipping boxes
• Our products are wrapped in eco friendly green wrap
• Our tissue paper is printed with environmentally friendly soy based inks and are recyclable.
• Please reuse main packaging

INTERNATIONAL ORDERS

Please contact the Billi Krystal team at hello@billikrystal.com  for all international enquiries.

RETURNS & EXCHANGES

Crystals have natural characteristics, that are not to be considered flaws including but not limited to pitting, fissures and inclusions. Every crystal is unique and different, therefore returns and exchanges are not accepted based on features and characteristics of a crystal or change of mind.

All crystals are inspected and packaged with great care. In the rare instance that you receive a damaged item, please email hello@billikrystal.com and include your order number along with photos of the damaged item.

Refunds and exchanges will be at the discretion of Billi Krystal. All returns and exchanges are at the cost of the customer, unless Billi Krystal is at fault. In the instance that a refund or a return is approved, Billi Krystal will email a returns form to complete. Refunds will be made via the same payment method as per the original purchase, please allow 7 days for a refund.

Please ensure you package goods with sufficient care for returns, we will not be able to refund broken items. We also advise you to use registered post, as we do not take responsibility for any returned packages lost in transit and may not be able to refund or credit.